今天gmail-surveys@google.com收到的信:

Hi there,

We hope you抳e been enjoying Gmail! As we work on improving Gmail during its limited test, we randomly select users, like you, to participate in a survey. As one of the early testers of Gmail, you would be providing invaluable feedback. In fact, your feedback is the single best way for us to understand how we can make our service better for all Gmail users.

This survey is about your usage of Gmail, and of email in general. Please help us continue to improve Gmail by taking a few minutes to complete our web-based survey:
http://www.insightexpress.com/s/Gmai85116?userid=xxxx
(Your web browser must have cookies enabled in order for you to respond to this survey)

When you click on the above link, you will be accessing the survey through InsightExpress, one of our trusted vendors. InsightExpress is contractually required to keep all collected data confidential and to not use this data for any other purpose. No personally identifiable information is sent to InsightExpress and all information will be kept confidential in accordance with Gmail’s Privacy Policy, located here:

http://gmail.google.com/gmail/help/privacy.html

We hope you抮e enjoying Google抯 approach to email, and we thank you in advance for helping us improve the service for Gmail users everywhere.

Sincerely,
The Gmail Team
 

==
***Protect your Gmail password and your personal information***

Google takes your privacy and security very seriously. For your protection, Google will never ask you for your personal information, such as bank accounts numbers, credit card numbers, pin numbers, passwords, or Social Security numbers in an email. For more information on how to protect your Gmail password and your personal information, visit our Help page here:
http://gmail.google.com/support/bin/answer.py?answer=8253

We sent you this message because as part of signing up for a Gmail account, you agreed to be periodically asked for your comments and suggestions to improve Gmail. If you do not wish to provide such feedback in the future, you may opt-out of receiving Gmail market research messages by visiting:
http://services.google.com/inquiry/gmail_mkt_unsub?email=chinxxx@gmail.com&token=4666b6f6507fd746aaxxxxxx

(If clicking the URLs in this message does not work, copy and paste them into the address bar of your browser)
1600 Amphitheatre Parkway
Mountain View, CA 94043

以下是具体的题目:

hank you for offering your feedback on Gmail. Your responses will help us

understand your usage of email and what additional features and services are most

important to you as we continue to improve Gmail. Your responses will be kept

confidential in accordance with Google’s Privacy Policy. Thanks again for your

participation! For purposes of this survey, please think about your PERSONAL usage

of email, not email you send or receive for business purposes.

1.  What is your current country of residence?
   Canada
 USA
 Germany
 Spain
 Italy
 India
 UK
 Korea
 Brazil
 Netherlands
 China
 France
 Japan
 Other(please specify) 
 
 
 
2.  Overall, how satisfied are you with Gmail so far?
   Very satisfied
 Somewhat satisfied
 Neutral
 Somewhat dissatisfied
 Not at all satisfied
 Too early to say
 
3.  What was the main reason you signed up for Gmail?
   I was sick of spam and viruses
 Wanted to get a good username
 I trust/love Google
 Heard really good things about it, was curious
 Wanted a better email service than the one I was using
 Gmail offers free POP
 A friend invited me, so why not
 Other, please specify 
 Don’t remember/not sure 
 
 
 
4.  How easy or difficult was it for you to get started using Gmail?
   Very easy
 Somewhat easy
 Neither easy nor difficult
 Somewhat difficult
 Very difficult
 Don’t remember/not sure
 
 
 
5.  Which of the following would you have found to be most helpful when you first

started using Gmail? (Please check all that apply)
   Better content in the Gmail Help Center
 Tips emailed to my email account on features, tricks, and common functions
 A step-by-step transition guide from the email service I am currently using

(i.e.: Hotmail, Yahoo! Mail, etc.) to Gmail
 Online flash/video tutorial on Gmail
 Switching tool that automates the import of contacts, email and calendar from my

previous email account
 I can’t think of anything. Everything was perfect 
 Other, please specify: 
 
6.  Please select the option below that best describes your overall usage of email

(both Gmail and other email services) for personal reasons:
   0-1 emails per day
 2-5 emails per day
 6-15 emails per day
 16-30 emails per day
 31-50 emails per day
 51-100 emails per day
 More than 100 emails per day
 
 
 
7.  Is Gmail your primary personal email account – the one you use most often for

personal purposes?
   Yes
 No – It is just one of the several email accounts from which I send and receive

messages
 
8.  What is the main reason you are using Gmail for your primary personal email

account? (Please select just one.)
   It is the best free email service that I’ve seen so far.
 I didn’t use another email service before Gmail.
 I could select a username and use it as my personal email address for the rest of

my life.
 I wanted to stop using my existing email service.
 I like to have an email account with so much storage space.
 I prefer the features and functionality of Gmail.
 I trust Google.
 Other, please specify: 
 Don’t remember/not sure 
 
9.  Prior to using Gmail, who was the provider of your primary personal email?
   La Poste
 Rediffmail
 Freeserve
 QQ
 AOL / Mailblocks
 Sina
 Sify
 Mail.ru
 T-online
 MSN Hotmail
 My employer
 Yahoo! Mail
 GMX
 Rambler
 NetEase/163/126
 My school/college
 Terra
 Web.de mail
 Other web-based email provider, please specify 
 Other ISP-based email provider, please specify 
 
 

 

10.  How satisfied are you with the following elements of Gmail’s features and

services? 
      Very Satisfied Somewhat Satisfied Neutral  Somewhat Dissatisfied  Very

Dissatisfied  Don’t Use/ Not provided
  
 Contacts/address book      
 Ability to find answers to questions about the product or technical issues I am

having      
 New message alerts without opening a web browser      
 Ability to read and write messages in other languages      
 Ability to send/receive attachments      
 Ability to access Gmail messages offline via POP retrieval      
 Overall ease of use      
 Ability to read and write email      
 Speed and reliability of service      
 Amount of spam delivered to my Inbox      
 Ability to organize emails using Labels      
 Messages grouped as conversations      
 Ability to search for/find messages      
 
 
11.  Have you ever sought help with a Gmail feature or technical issue?
   Yes
 No
 Don’t know
 
12.  What did you do for help with your difficulty with a Gmail feature or

technical issue? (Please select all that apply)
   I visited the Gmail help center and found an answer to my question in the

online material
 I contacted the Gmail user support team 
 I asked other users in the online Gmail help discussion group linked from the

Gmail Help Center
 I asked other users in a online discussion group or message board
 I asked a friend or colleague for help
 Other, please specify 
 
 
13.  Please rate your overall satisfaction with your experience seeking help with

Gmail
   Very satisfied
 Somewhat satisfied
 Neutral
 Somewhat dissatisfied
 Not at all satisfied
 Too early to say
 
14.  How likely is it that you would recommend Gmail to a friend or colleague?
   Very likely
 Somewhat likely
 Neither likely nor unlikely
 Somewhat unlikely
 Very unlikely
 
15.  The following are statements concerning Gmail. Please indicate how strongly

you feel about each of the following statement by choosing one of the buttons

provided. 
      Strongly Agree  Agree Neutral  Disagree Strongly Disagree
  
 I feel special because I have a Gmail account.     
 It’s easy to use.     
 It’s too exclusive.     
 Gmail fits me perfectly.      
 Gmail is technologically superior.     
 I feel that Gmail and Google have my best interests at heart.     
 It’s a unique webmail service.      
 It makes my life easier.     
 It saves me time.     
 Gmail is constantly innovating.     
 Gmail is fun and friendly.     
 
 
16.  For how long have you been accessing the Internet?
   Less than one year
 1 – 2 years
 3 – 4 years
 5 – 6 years
 7- 8 years
 9 – 10 years
 More than 10 years
 
 
 
17.  In an average week, how many hours do you spend using the Internet for

personal reasons, excluding your use of email?
   Less than one hour
 1-2 hours
 3-5 hours
 6-10 hours
 11-20 hours
 21-40 hours
 I am online more than 40 hours per week
 

 18.  Please select 3 things you do most when you are online. 
   Buy and sell things or research purchases 
 Banking and financial management 
 Run my business 
 Download music 
 Seek information on local, stocks, quotes, horoscopes, movies, etc 
 Chat with my friends on instant messenger 
 Check the weather
 Do research for school or training
 Find friends at sites like Friendster and Orkut 
 Publish to blogs, personal website, etc 
 Get news
 Plan travel 
 Do research for work
 Get health or medical information
 Use email 
 Surf the web 
 Other 
 
19.  Select the 3 ways you most often use to communicate, in addition to email.

(Please select your top 3 choices)
   Groups (such as Yahoo and Google Groups)
 Regular mail
 Instant messenger
 Phone
 Voice and Video conferencing
 Blogs
 In person
 Discussion boards and forums
 Text messaging / SMS
 
20.  If you are using "POP" access, which clients do you use most to access email?
   MS Outlook
 Outlook Express
 Thunderbird
 Eudora
 Novell Mail
 Apple Mail
 Mobile Phone
 PDA (such as Blackberry, Treo)
 
21.  Which other Google products do you use? 
   Desktop Search
 Scholar
 Video search
 University search
 Keyhole
 Hello
 SMS
 Image search
 Catalog
 Mobile search
 Blogger
 Web search
 Deskbar
 News
 Wireless
 Maps
 Froogle
 Groups
 Toolbar
 Alerts
 Local search
 Translate tool
 Picasa
 Orkut
 
22.  The Gmail team really values your opinion. Please use the following space to

leave us any additional comments you have about Gmail. Text box with limitation of

500 words or less. (Optional) 
  
 
 
23.  Are you willing to be contacted for future research studies about Gmail?
   Yes (please enter your primary email address so we may contact you) 
 No, thanks
 
Thank you for offering your feedback on Gmail. Your responses will help us

understand your usage of email and what additional features and services are most

important to you as we continue to improve Gmail.
Your responses will be kept confidential in accordance with Gmail’s Privacy

Policy.

Thanks again for your participation!

Please click continue to go to Gmail.



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