今天gmail-surveys@google.com收到的信：
Hi there,
We hope you抳e been enjoying Gmail! As we work on improving Gmail during its limited test, we randomly select users, like you, to participate in a survey. As one of the early testers of Gmail, you would be providing invaluable feedback. In fact, your feedback is the single best way for us to understand how we can make our service better for all Gmail users.
This survey is about your usage of Gmail, and of email in general. Please help us continue to improve Gmail by taking a few minutes to complete our web-based survey:
http://www.insightexpress.com/s/Gmai85116?userid=xxxx
(Your web browser must have cookies enabled in order for you to respond to this survey)
When you click on the above link, you will be accessing the survey through InsightExpress, one of our trusted vendors. InsightExpress is contractually required to keep all collected data confidential and to not use this data for any other purpose. No personally identifiable information is sent to InsightExpress and all information will be kept confidential in accordance with Gmail's Privacy Policy, located here:
http://gmail.google.com/gmail/help/privacy.html
We hope you抮e enjoying Google抯 approach to email, and we thank you in advance for helping us improve the service for Gmail users everywhere.
Sincerely,
The Gmail Team
==
***Protect your Gmail password and your personal information***
Google takes your privacy and security very seriously. For your protection, Google will never ask you for your personal information, such as bank accounts numbers, credit card numbers, pin numbers, passwords, or Social Security numbers in an email. For more information on how to protect your Gmail password and your personal information, visit our Help page here:
http://gmail.google.com/support/bin/answer.py?answer=8253
We sent you this message because as part of signing up for a Gmail account, you agreed to be periodically asked for your comments and suggestions to improve Gmail. If you do not wish to provide such feedback in the future, you may opt-out of receiving Gmail market research messages by visiting:
http://services.google.com/inquiry/gmail_mkt_unsub?email=chinxxx@gmail.com&token=4666b6f6507fd746aaxxxxxx
(If clicking the URLs in this message does not work, copy and paste them into the address bar of your browser)
1600 Amphitheatre Parkway
Mountain View, CA 94043
以下是具体的题目：
hank you for offering your feedback on Gmail. Your responses will help us
understand your usage of email and what additional features and services are most
important to you as we continue to improve Gmail. Your responses will be kept
confidential in accordance with Google's Privacy Policy. Thanks again for your
participation! For purposes of this survey, please think about your PERSONAL usage
of email, not email you send or receive for business purposes.
1. What is your current country of residence?
Canada
USA
Germany
Spain
Italy
India
UK
Korea
Brazil
Netherlands
China
France
Japan
Other(please specify)
2. Overall, how satisfied are you with Gmail so far?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Not at all satisfied
Too early to say
3. What was the main reason you signed up for Gmail?
I was sick of spam and viruses
Wanted to get a good username
I trust/love Google
Heard really good things about it, was curious
Wanted a better email service than the one I was using
Gmail offers free POP
A friend invited me, so why not
Other, please specify
Don't remember/not sure
4. How easy or difficult was it for you to get started using Gmail?
Very easy
Somewhat easy
Neither easy nor difficult
Somewhat difficult
Very difficult
Don't remember/not sure
5. Which of the following would you have found to be most helpful when you first
started using Gmail? (Please check all that apply)
Better content in the Gmail Help Center
Tips emailed to my email account on features, tricks, and common functions
A step-by-step transition guide from the email service I am currently using
(i.e.: Hotmail, Yahoo! Mail, etc.) to Gmail
Online flash/video tutorial on Gmail
Switching tool that automates the import of contacts, email and calendar from my
previous email account
I can't think of anything. Everything was perfect
Other, please specify:
6. Please select the option below that best describes your overall usage of email
(both Gmail and other email services) for personal reasons:
0-1 emails per day
2-5 emails per day
6-15 emails per day
16-30 emails per day
31-50 emails per day
51-100 emails per day
More than 100 emails per day
7. Is Gmail your primary personal email account - the one you use most often for
personal purposes?
Yes
No - It is just one of the several email accounts from which I send and receive
messages
8. What is the main reason you are using Gmail for your primary personal email
account? (Please select just one.)
It is the best free email service that I've seen so far.
I didn't use another email service before Gmail.
I could select a username and use it as my personal email address for the rest of
my life.
I wanted to stop using my existing email service.
I like to have an email account with so much storage space.
I prefer the features and functionality of Gmail.
I trust Google.
Other, please specify:
Don't remember/not sure
9. Prior to using Gmail, who was the provider of your primary personal email?
La Poste
Rediffmail
Freeserve
QQ
AOL / Mailblocks
Sina
Sify
Mail.ru
T-online
MSN Hotmail
My employer
Yahoo! Mail
GMX
Rambler
NetEase/163/126
My school/college
Terra
Web.de mail
Other web-based email provider, please specify
Other ISP-based email provider, please specify
10. How satisfied are you with the following elements of Gmail's features and
services?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very
Dissatisfied Don't Use/ Not provided
Contacts/address book
Ability to find answers to questions about the product or technical issues I am
having
New message alerts without opening a web browser
Ability to read and write messages in other languages
Ability to send/receive attachments
Ability to access Gmail messages offline via POP retrieval
Overall ease of use
Ability to read and write email
Speed and reliability of service
Amount of spam delivered to my Inbox
Ability to organize emails using Labels
Messages grouped as conversations
Ability to search for/find messages
11. Have you ever sought help with a Gmail feature or technical issue?
Yes
No
Don't know
12. What did you do for help with your difficulty with a Gmail feature or
technical issue? (Please select all that apply)
I visited the Gmail help center and found an answer to my question in the
online material
I contacted the Gmail user support team
I asked other users in the online Gmail help discussion group linked from the
Gmail Help Center
I asked other users in a online discussion group or message board
I asked a friend or colleague for help
Other, please specify
13. Please rate your overall satisfaction with your experience seeking help with
Gmail
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Not at all satisfied
Too early to say
14. How likely is it that you would recommend Gmail to a friend or colleague?
Very likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Very unlikely
15. The following are statements concerning Gmail. Please indicate how strongly
you feel about each of the following statement by choosing one of the buttons
provided.
Strongly Agree Agree Neutral Disagree Strongly Disagree
I feel special because I have a Gmail account.
It's easy to use.
It's too exclusive.
Gmail fits me perfectly.
Gmail is technologically superior.
I feel that Gmail and Google have my best interests at heart.
It's a unique webmail service.
It makes my life easier.
It saves me time.
Gmail is constantly innovating.
Gmail is fun and friendly.
16. For how long have you been accessing the Internet?
Less than one year
1 - 2 years
3 - 4 years
5 - 6 years
7- 8 years
9 - 10 years
More than 10 years
17. In an average week, how many hours do you spend using the Internet for
personal reasons, excluding your use of email?
Less than one hour
1-2 hours
3-5 hours
6-10 hours
11-20 hours
21-40 hours
I am online more than 40 hours per week
18. Please select 3 things you do most when you are online.
Buy and sell things or research purchases
Banking and financial management
Run my business
Download music
Seek information on local, stocks, quotes, horoscopes, movies, etc
Chat with my friends on instant messenger
Check the weather
Do research for school or training
Find friends at sites like Friendster and Orkut
Publish to blogs, personal website, etc
Get news
Plan travel
Do research for work
Get health or medical information
Use email
Surf the web
Other
19. Select the 3 ways you most often use to communicate, in addition to email.
(Please select your top 3 choices)
Groups (such as Yahoo and Google Groups)
Regular mail
Instant messenger
Phone
Voice and Video conferencing
Blogs
In person
Discussion boards and forums
Text messaging / SMS
20. If you are using "POP" access, which clients do you use most to access email?
MS Outlook
Outlook Express
Thunderbird
Eudora
Novell Mail
Apple Mail
Mobile Phone
PDA (such as Blackberry, Treo)
21. Which other Google products do you use?
Desktop Search
Scholar
Video search
University search
Keyhole
Hello
SMS
Image search
Catalog
Mobile search
Blogger
Web search
Deskbar
News
Wireless
Maps
Froogle
Groups
Toolbar
Alerts
Local search
Translate tool
Picasa
Orkut
22. The Gmail team really values your opinion. Please use the following space to
leave us any additional comments you have about Gmail. Text box with limitation of
500 words or less. (Optional)
23. Are you willing to be contacted for future research studies about Gmail?
Yes (please enter your primary email address so we may contact you)
No, thanks
Thank you for offering your feedback on Gmail. Your responses will help us
understand your usage of email and what additional features and services are most
important to you as we continue to improve Gmail.
Your responses will be kept confidential in accordance with Gmail's Privacy
Policy.
Thanks again for your participation!
Please click continue to go to Gmail.
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